Customer Feedback & NPS Software
Measure customer satisfaction, track sentiment, and optimize operations.
Why Optimize This Asset?
Understanding customer sentiment is the foundation of business growth. Our Customer Feedback Software helps you measure Net Promoter Score (NPS) metrics and track service issues privately.
Traditional survey forms are long and boring, resulting in low completion rates. Our software uses quick, interactive experience tags to capture customer sentiment in under 15 seconds.
If a customer reports a positive experience (promoter), the platform guides them to post a 5-star Google review. If they report issues, the feedback is routed privately to your inbox.
This double-benefit maximizes positive search pack reviews while protecting your online reputation from negative public ratings.
Key Benefits
- NPS metrics tracking: measure customer satisfaction scores
- Private feedback box: intercept issues before they hit maps pack listings
- Sentiment trend alerts: monitor positive and negative keyword trends
- Actionable reports: optimize retail operations based on feedback logs
Comparative Analysis Matrix
See how DorvaTech Review compares to standard tools.
| Performance Metrics | DorvaTech Feedback Software | Standard Survey Forms |
|---|---|---|
| Completion Rate | High (quick experience chips) | Low (boring surveys) |
| Negative Intercept | Yes (routes privately) | No (goes direct to Google) |
| Sentiment Alerts | Yes (real-time keyword tracking) | No (requires manual analysis) |
| Review Acceleration | Yes (promoters guided to Google) | No (no search link integration) |
Core Capabilities Built-In
Interactive NPS Surveys
Ask customers how likely they are to recommend your service on a scale of 0 to 10.
Sentiment Keyword Analysis
Track positive and negative service attributes like 'Friendly staff' or 'Long lines' to optimize operations.
Private Escalation Rules
Route critical negative feedback to store managers immediately to resolve concerns.
Frequently Asked Questions
What is Net Promoter Score (NPS)?
It is a standard metric measuring customer loyalty based on how likely they are to recommend your service to others.
Can I customize the survey questions?
Yes. You can edit the rating scale, prompt headings, and custom experience tags in your dashboard settings.
Measure and Improve Customer Satisfaction
Start collecting feedback and tracking your Net Promoter Score with a 14-day free trial.